Terms of service

These terms govern the relationship between forgotten s.r.o. (Reg. No. 23642467, registered at Nové sady 988/2, 602 00 Brno, Czechia) and its clients.

1. Introduction

We design, build and ship software — websites, mobile and web apps, integrations and related consulting. The exact scope, price and timeline of every engagement are agreed in a separate order, contract or proposal.

2. Contract formation

A contractual relationship is formed by written confirmation of the order or by signing a contract. By accepting an offer, the client confirms they have read and agreed to these terms.

3. Pricing and payment

• Unless agreed otherwise, prices are denominated in CZK and invoiced in EUR or CZK.
• Standard invoice due date is 14 days from issue.
• For projects above approximately €4,000 we require a 30–50% deposit before kickoff.
• We reserve the right to pause work in case of late payment.

4. Delivery and milestones

We work in weekly sprints. Progress is shared at regular demo meetings (typically every Friday). Delivery dates are binding only if explicitly stated in the written order.

5. Scope changes

Scope changes are tracked in writing (email is sufficient). If a change materially affects the timeline or price, we issue a change request for the client to approve.

6. Intellectual property

Upon full payment, we transfer the proprietary rights of the work created for the engagement to the client to the extent necessary for its use. Third party components (open source libraries) are governed by their own licences (typically MIT, Apache 2.0, BSD).

7. Warranty and support

We provide a 30-day warranty from go-live (the "hyper-care" period). After that, we offer an optional monthly retainer or one-off maintenance at our hourly rate.

8. Termination

Either party may terminate with 14 days' notice. The client pays for the completed work pro-rata to the agreed price.

9. Final provisions

Anything not covered here is governed by Czech law, in particular Act No. 89/2012 Coll., the Civil Code. The parties first attempt to settle disputes amicably; otherwise the court at the supplier's registered seat has jurisdiction.

This document is a standard template prepared by the dev team. We recommend having the text reviewed by a lawyer before launch.